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New players only. Please play responsibly.

Notes: Check Full T&C on the website before claiming.

BONUS

100% up to €1000 with 100 free spins

FREE SPINS BONUS

100 Free Spins on deposit

LAST UPDATED

03/01/2024

4.2 / 5

BTCGOSU RATING

4.8 / 5

USER RATING (9)

SUMMARY

Joo Casino is a hybrid FIAT & crypto gambling site with a decent welcome package and games from 100+ providers.

INFO

• Established 2018
• Licence(s) Curacao
• Deposit Options BTC; ETH, BCH, LTC; DOGE, USDT, ADA, TRX, BNB, FIAT
• Minimum Deposit 0.0001 BTC
• Minimum Withdrawal €30 in crypto
• Customer Support Email, Live Chat
• Languages English, German, Russian, Spanish, French, Portuguese, etc.
• Restrictions -
• KYC Yes

POSITIVES

• Games from a hundred providers
• Decent welcome package
• Supports nine cryptocurrencies

NEGATIVES

• High wagering requirements
• Slow mobile version
• Potential withdrawal rollover commission

GALLERY

Joo Casino Review

Dama N.V. is a Curacao-based company registered at Julianaplein 36, Willemstad. It is a famous gambling operator whose portfolio features more than sixty platforms. Amongst these are Oshi Casino, BitStarz Casino, and King Billy Casino. Dama launched Joo Casino in 2018 as one of its first crypto-centric hubs. It has since grown into a varied platform whose interface is viewable in nine languages and one that accepts nine cryptocurrencies. The sign-up package here is alluring. So are the game library and VIP cashback deals. Joo Casino may be a name that does not ring many bells in the crypto community, but it checks many of the boxes required for a site to earn the label of a high-quality online casino.

First Impressions

There is nothing unique about the presentation of Joo Casino. Dama has chosen to implement the now boring dull blues as the platform’s primary colors. It pairs them with yellows, and oranges for contrast, while also adding vibrant banner images to break up any sense of monotony one may get when opening the Joo Casino homepage.

The Joo registration process involves you first supplying an email and password and selecting a currency. Then comes the step where you must enter your info, first/last name, date-of-birth, followed by a confirmation of these details and your account.

Since there is no site blog, message board, public chat, or any communal activities here, we suggest checking out the promo page after finishing the registration process and looking at the tournaments running.

Games offered by Joo Casino

Brace yourself. The Joo Casino lobby is home to products from one hundred game providers. Instead of rattling off names everyone who visits our site knows, we thought it would be fun to mention some lesser-known developers partnered with Joo Casino. For example, have you heard of Arcadem or any of their games? Products like Immortal Dad and the Armory? How about Bet2Tech? You can enjoy titles from this studio founded in 2018, like Monkey Bar and Book of Sand at Joo Casino. One thing we will definitely recommend that you test out on this platform is the live slots page. It allows you to play renowned physical Novomatic spinners from anywhere, using different credit levels.

The Joo Casino game page divides into the standard gaming categories. These are slots, live casino options, software table picks, plus mystery drop choices. You can also browse through the titles with a bonus buy option here and filter the slots offered by their gameplay mechanic. Spribe’s crash-like Aviator is a viable gaming choice for all on this site, featuring distinct on-site contests with fixed prize pools.

The streaming dealer action at Joo Casino gets provided by Absolute Live Gaming, Lucky Streak, Evolution, Pragmatic Play Live, ProVision Gaming, Playtech, Ezugi, Quickfire, Atmosfera, and Swintt. Undoubtedly, the live selection of games here is as diverse as we have seen. It lists a wide range of foreign language options and multiple presenter games.

Play’n GO, iSoftBet, BGaming, BSG, EGT, and Wazdan are predominantly responsible for the software-fueled table fun here, with Hacksaw significantly contributing to the scratch card tab.

Also, Joo Casino has more than a few provably fair games hidden under the Instant Win category, available through the Game Feature drop-down menu.

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Easy Access

Regarding crypto casinos, Dama N.V. rarely invests in developing mobile software for their brands. That holds for the company in general. Hence, that rule of thumb applies here, meaning this platform does not boast a Joo Casino app. It is only accessible through a mobile browser. We accessed it by-way-of Chrome, and what we saw did not correspond to the responsive desktop website. The mobile one fitted the site’s content far better. It also has a bottom navigation menu that houses icon links to the game lobby and the deposit tab.

One thing we must point out about the Joo Casino version is that when we tested it out on two Android phones, it displayed slow load times when we tried to perform a Joo Casino login. The games ran fine when we managed to play them. But, reaching that point took more time than we hoped. Maybe we caught the site at a bad time, but from what we could tell, this was not a problem on our end.

Other than these noted slow load speeds, navigation-wise, the mobile version was above average, and visually, it looked great, in our opinion.

Deposits & Withdrawals

Joo Casino offers a wealth of payment options, over twenty. However, most of these are fiat ones. The site supports nine cryptos, and they are:

• Bitcoin
• Ethereum
• Bitcoin Cash
• Litecoin
• Dogecoin
• Tether
• Cardano
• Tron
• Binance Coin

All deposits here are fee-free and instant, regardless of the transaction method used. The crypto deposit minimums are 0.0001 BTC, 0.01 ETH, 0.01 LTC, 0.001 BCH, 1 DOGE, and 0.01 USDT. The withdrawal minimums at Joo, per the payment page, are identical to the deposit ones. But, inside the general terms and conditions section, these withdrawal limits get stated as 0.00043 BTC, 0.007 ETH, 0.066 LTC, 0.017 BCH, 20 USDT, and 40 DOGE. Nevertheless, the cashier tab lists a minimum crypto withdrawal limit equivalent to €30 and a maximum one of €4,000. Of course, we assume that these are the right figures. The others are likely outdated info that has yet to get removed.

To ensure that you are who you say you are, Joo Casino’s team may call the number your provided during the sign-up process to check your identity. That is a necessary step in completing the site’s KYC procedure. All withdrawal requests here will not go through until this process gets fulfilled. If that does not happen within two weeks from the day of your request, your account will get locked.

What we did not like about this platform is the stipulation saying that if you try to remove funds but have not wagered your deposited sum three times over, this site has the right to charge you the cost of the transaction processing at its sole discretion.

Popular fiat money transfer picks on hand at Joo Casino are Skrill, Neteller, a Paysafecard, MuchBetter, Visa, MasterCard, and many others. The availability of the fiat payment options depends on your country of residence.

Joo Casino Bonuses & Promotions

Joo Casino does its best to keep players happy by delivering high-end promos. The platform’s welcome package for new users consists of a three deposit offer comprised of an initial 100% deposit match of €1,000 + 100 Free Spins and two subsequent ones of 50% apiece, up to €300 and €500, respectively. These come with a sizeable x50 wagering requirement and a max bet option of €5. Only slots contribute 100% to completing these deposit matches’ rollovers, with the other Joo Casino gaming products contributing only 5%.

The platform keeps the bonus cash going for Joo Casino players after they deplete their welcome cash via Monday and Wednesday reloads that give away free-play funds and free spins. High-rollers here get treated to an exclusive deal that can supply up to €1,000 in casino money through a 50% match available twice every seven days.

Joo Casino has included mystery jackpots in popular slots like Sweet Bonanza, Book of Dead, Gates of Olympus, Money Train 2, and a few others, producing three-level mega rewards. Major, Grand, and Mega. The site is also no stranger to partnering with providers such as Pragmatic Play and Booongo, running their tournaments for its site patrons.

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VIP Program

The Joo Casino VIP system is a point-collecting one where you earn credits by playing slots. Betting €20 on reel-spinners will yield one point in the Joo Casino VIP scheme, and you get to rise through the seven tiers within this program through this point accumulation. The seven levels of the Joo Casino loyalty system are Newbie, Gambler, Professional, Master, Guru, Sensei, and King.

You become a Newbie after you have two hundred complimentary points in your balance, and to reach King status, you will need 25,000.

The perks that lie inside these tiers are mystery prizes that act as level-up bonuses and increasing cashback percentages. The incoming cashback is available for seven days only, comes with an x5 wagering requirement, and has a cap of €5,000. Also, know that the exchange rate of the redeemable comp points is €1, or its equivalents per one hundred points.

Joo Casino Customer Support

You can access the Joo Casino live chat by clicking a light orange headset icon in the lower-right corner of your screen. It will pop a live chat window powered by the LiveChat platform that will first attempt to help you resolve your issues via a chatbot. Before it attempts this, the window will ask you to select your support language, presenting you with three options. Naturally, we chose English and ignored the bot. After writing a question in the designated field, the site transferred us over to a support agent, who shall remain unnamed. The person we spoke to did a decent job assisting us and quickly replied to most of our questions, taking some time to verify specific information.

The Joo Casino email support is reachable through support@joocasino.com. We sent a message to this address contacting five inquiries and got adequate responses to them in less than thirty minutes. The Joo Casino contact page claims that the support team monitors their inboxes and responds in a flash. And that seems to be accurate.

The FAQ page here is not extensive, only housing eighteen questions and answers divided into five categories. These are Accounts, Deposits/Withdrawals, Games, Promotions, and Privacy/Security. Most of the information in this site section is super elementary and not worth most experience gamblers’ time.

Security

Joo Casino is yet another crypto gambling site licensed by Curacao’s Antillephone. That should not shock you, particularly since we have already stated that this is a Dama N.V. brand, and Dama is known to work with Antillephone. Moreover, the company’s subsidiary, Friolion Limited, registered in Cyprus, also does all the payment processing on this platform, the same as with most Dama N.V. casinos.

Identically to other Dama sites, this one also boasts a security certificate from Cloudflare and implements an ECC 256-Bits Key. You can set up two-factor authentication inside your profile page, where you can also view your session history. The latter option lists the IP address, the operating system of the accessing device, and the time and date of access. It is a handy feature to keep track if you are the only one with access to your Joo Casino account.

There is nothing explicitly noted about site security on the general terms and conditions page at Joo Casino. The privacy policy one is more or less the identical page found at most Dama casinos. It even lists the same data protection office, contactable concerning privacy issues, at dpo@damacasino.com.

GOSU Conclusion

We have seen some complaints online about Joo Casino, primarily directed at the site’s KYC procedures and the courteousness of its staff. However, nothing overlay damning. From what we can tell, more or less, this is a respected gaming home that seeks to cater to Russian players and online gamblers from other Eastern European regions. It’s a Dama N.V. site, one of the more known casino operators in the digital sphere, boasting years of industry experience and many platforms under its umbrella. Hence, there is no doubt that this site will pay out all wins. It has above-average bonuses for a crypto gambling hub in terms of free-play cash, and loyalty players here can earn cashback. Plus, level-up rewards paired with the weekly reloads should keep players from leaving this online casino once they get used to playing here. The game selection at Joo Casino is also impressive. We did not like some of the withdrawal rules and high bonus wagering requirements, so those are the things pulling us back from giving this site a stellar grade. Still, it is a casino that you should at least browse.

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