BTCGOSU’s mission has been clear right from the start: We are the most trusted Bitcoin casino guide in the world and for that reason, we are only including reputable gambling operators on our pages.
Even though the unjust seizing of your funds by an operator listed on BTCGOSU is highly unlikely, we will refund your last deposit up to a maximum of $500 in crypto equivalent within 30 days – that is if you have joined the respective casino through any link on our website, our social media etc.
Please note that the BTCGOSU Deposit Guarantee is a service that we offer our visitors completely free of charge – we can and will not mediate/help/cover any deposits if you didn’t sign up with the respective gambling operator through our links.
This service is available to anyone who used BTCGOSU links in order to sign up with a gambling site.
Please submit your dispute via our contact us page – make sure to include all details, including username etc.
As soon as we receive your dispute, we will get in touch with the respective operator and work on finding a resolution. You will be informed of any progress at all times. In worst case scenario, we might need a signed letter which confirms that you are giving us authority to act on your behalf. Note that we will never ask for security questions, financial information or any other sensible information.
If you have followed the above requirements and in the unlikely event that your dispute remains unsolved after 30 days, we will issue a refund up to a maximum of $500 in crypto equivalent.
The refund of your last deposit up to a maximum amount of $500 will be issued by us personally if your funds were seized by any operator listed on BTCGOSU. It’s necessary that you inform us of any dispute immediately and that you give us a minimum of 30 days so we can liaise with the operator before issuing any refund.
We will need an adequate proof of deposit and each person can only make a maximum of three claims within a period of 12 months.
All refunds will be issued in BTC (Bitcoin) and we require a signed message proving ownership of the respective address.
Decisions with regards to our deposit guarantee are final.