Casino Disputes & Mediation

Provided that you play at bitcoin & crypto casinos listed on our website and follow the operator’s terms and conditions, chances are you won’t ever have to open a dispute. Still, in the unlikely event that a player and an operator have a dispute, BTCGOSU is here to help and mediate.

Some typical disputes are KYC (Know Your Customer) Verification, Bonus Wagering Requirements, Multi-Accounting. Assuming you have broken rules (deliberately or accidentally), this might be an expensive lesson for you. In case you feel that your funds are seized unjustly though, we are here to help.

If you signed up with any bitcoin/crypto casino through BTCGOSU, our Deposit Guarantee of up to $500 in crypto equivalent might cover you.

How the BTCGOSU Disputes & Mediation service works

File a complaint

The first thing you need to do is file an official complaint – please check the operator’s terms and conditions, find their dedicated email address, and contact them. Make sure that your complaint contains all required information including your username.


  • Using fake information when registering, registering multiple accounts is prohibited by almost every operator in the space.
  • Threatening an operator or using strong language won’t help but decrease the chances of a resolution.

BTCGOSU Dispute Resolution

If you have made an official complaint but aren’t satisfied with the operator’s response, you are more than welcome to contact us. We have great relations with all operators listed on our website and may be able to help. You must provide detailed information on what happened. Note that this is a free service that won’t cost you anything – on the contrary, you may even be covered by the BTCGOSU Deposit Guarantee.