Provided that you play at bitcoin & crypto casinos listed on our website and follow the operator’s terms and conditions, chances are you won’t ever have to open a dispute. Still, in the unlikely event that a player and an operator have a dispute, BTCGOSU is here to help and mediate.
Some typical disputes are: KYC (Know Your Customer) Verification, Bonus Wagering Requirements, Multi-Accounting. Assuming you have broken rules (deliberately or accidentally), this might be an expensive lesson for you. In case you feel that your funds are seized unjustly though, we are here to help.
First thing you need to do is filing an official complaint – please check the operator’s terms and conditions, find their dedicated email address and contact them. Make sure that your complaint contains all required information including your username.
If you have made an official complaint but you aren’t satisfied by the operator’s response, you are more than welcome to contact us. We have great relations with all operators listed on our website and may be able to help. It’s important that you provide detailed information on what happened. Note that this is a free service that won’t cost you anything – on the contrary, you may even be covered by the BTCGOSU Deposit Guarantee.