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Softswiss iGaming Casino Platform Solutions Review: Bitcoin Gambling Technology, Products & Services for Operators & Players

Softswiss, a leading iGaming solutions provider, is renowned for its robust and innovative software platform catering to online casino operators. The company’s flagship product, the Softswiss Casino Platform, is a highly scalable and customizable solution, offering a wide array of features including a versatile back-office management system and flexible API integrations.

This platform facilitates access to an expansive game portfolio, aggregating content from numerous game developers, covering a diverse range of game types, including slots, live casino, and table games providing a comprehensive gaming experience.

Here, we’ll review Softswiss’ collection of iGaming services, solutions, and products.

Analysis of Softswiss casino iGaming solutions provider

Softswiss is also recognized for its robust sportsbook platform, providing a comprehensive solution for sports betting operations.

A key differentiator for Softswiss is its specialization as a leader in cryptocurrency iGaming casino solutions, allowing for seamless integration of various cryptocurrencies and advanced blockchain features.

Softswiss offers sophisticated player management tools allowing for targeted player segmentation and enhanced retention strategies. They also provide advanced bonus system functionality and marketing automation tools to empower effective promotional activities. Softswiss is also recognized for its focus on responsible gaming, providing a range of features designed to promote player safety and well-being.

A unique offering from Softswiss is their Game Aggregator, an advanced solution for seamless game content integration that allows for the rapid launch of new content and an unprecedented level of flexibility.

Further distinguishing Softswiss is its comprehensive affiliate marketing platform, providing a fully integrated solution for managing affiliate programs and driving player acquisition. The company also prides itself on its strict adherence to regulatory compliance, aligning their products with the varied requirements of multiple jurisdictions.

Softswiss offers 24/7 technical support and dedicated account management ensuring prompt assistance for their clients alongside thorough documentation. They place a high emphasis on data security and utilize advanced techniques to safeguard all aspects of their client’s operations. Their mobile first approach ensures that all games are responsive and offer a seamless user experience across all devices.

Who are SOFTSWISS?: History and Company Structure

SOFTSWISS is one of the world’s most famous online gambling software developers. It began as a start-up in late 2008, establishing the brand SOFTSWISS in the summer of 2009. It calls itself a global tech expert in delivering top-quality iGaming solutions, with a headquarters in Gzira, Malta.

The company today also has offices in Poland, Belarus, and Georgia. It has over two thousand employees and works with more than twelve hundred clients.

SOFTSWISS likes to brag it is the number one crypto gambling provider in the industry, and in 2015 it launched its content aggregation network that is probably top five in the sector.

It is a winner of many top sphere honors over its fifteen-year existence, including coveted ones from organizations such as SiGMA, SBC, and EGR.

SOFTSWISS Products & Services For The Casino Player

SOFTSWISS offers general online gambling products. These are:

  • SOFTSWISS’ Sportsbook – It is one of the best software of its kind, and a highly used one that several of our reviewed crypto casinos use. It is a comprehensive solution that got launched in 2020, quickly attaining massive popularity due to its unique gamification tools, hunting bonuses, free-bet booster, jackpot feature, and robust market offering. It won the Best Betting Provider award at the BSG 2023 Awards and the Rising Star in Betting title at the SBC Latinoamerica 2022 Awards.
  • Casino Turnkey Solution – This allows operators to use SOFTSWISS casino platform alongside their gaming licenses. It is a solution that has gotten approved in multiple regulated markets, supplies access to a variety of game providers through SOFTSWISS aggregation system, has an integrated payment system, and is ISO 27001 compliant.
  • Crypto Casino Solution – Its supported cryptos include Bitcoin, Litecoin, Ethereum, Tether, Dogecoin, Ripple, Bitcoin Cash, Cardano, Binance Coin, NEO, and TRON. It has been available since 2013 and offers online games of chance from providers like Betsoft, BGaming, Evolution, Pragmatic Play, Platipus, and iSoftBet.
  • White Label Casino & Sportsbook Solutions – These are also available, and they give operators the power to handle the operations of usual day-to-day activities and marketing while leaving the rest to SOFTSWISS. It includes all this company’s modules and its player account management system. SOFTSWISS will even create bespoke websites on demand for clients.
  • Game Aggregator – The SoftSwiss Game Aggregator offers access to over 17,000 games from 170+ top providers. This platform delivers diverse game content to suit varied preferences. Its game hub approach allows operators to add new content seamlessly, making it attractive to a wide client base. Essentially – by simplifying content management – it reduces overhead.
  • Jackpot Aggregator – The SoftSwiss Jackpot Aggregator provides operators with a sophisticated tool for creating and managing customized jackpot campaigns. This is a highly effective method of boosting engagement and increasing player retention. The system can also be seamlessly integrated into existing platforms.
  • Lotto – SoftSwiss Lotto Software provides access to many international lottery draws. The platform uses a variety of data analytic tools to allow for optimization. This system is designed to integrate directly into a casino platform.

Aside from these products, and the mentioned game aggregation network, SOFTSWISS also has an affiliate platform named Affilka, which lets operators manage/optimize their affiliate schemes. It has VLT and retail gaming software as well.

Which leading crypto casinos use the SOFTSWISS platform?

Many do. From our list of reviewed crypto casinos, we can single out Dailyspins, Duelbits, SixDot, Winz.io, JustBit, and N1Bet.

What game software developers does SOFTSWISS work with?

SOFTSWISS collaborates with premium game creators like NetEnt, Microgaming (now Games Global), Play’n GO, Evolution Gaming, Pragmatic Play, Yggdrasil, Wazdan, Quickspin, and ELK Studios, to name a few.

What’s the SOFTSWISS Game Variety & Quality Like?

The company does not make its own gaming products, but its aggregation system apparently works with more than two hundred and eight providers and can bring up to twenty-three thousand games. It won the Best Aggregator of the Year award at the SiGMA Europe Awards and the Aggregator Platform of the Year at the EGR B2B show in 2023 as well.

Given the profile of some of the names featured in this system, many of its games are of the highest quality, and they encompass virtually all genres. Of course, most of them are slots. Given that SOFTSWISS aggregation platform also features titles from lesser-known studios, not all that it includes are super high-end.

Do SOFTSWISS games offer a good User Experience (UX) & Interface?

Most of the games distributed through its aggregation network have the sector standard interface design, feature intuitive navigation, and have responsive design. Naturally, we cannot guarantee this for all of them since there are so many, but most should deliver a quality experience for players across various device types.

Are SOFTSWISS games mobile-compatible?

Yes. SOFTSWISS demands from its partnered providers that all their online gaming products are optimized for mobile devices, made with HTML5, so they run smoothly on smartphones and tablets.

What payment solutions does SOFTSWISS offer?

SOFTSWISS was one of the first companies to introduce Bitcoin processing, which it did in 2013. It now has a comprehensive range of payment solutions that operators can integrate into their sites, including over one hundred fiat ones. SOFTSWISS can integrate with providers such as Pay4Fun, Neteller, Skrill, Paysafecard, and Trustly while offering crypto-processing through CoinsPaid, which allows its sites to accept more than twenty cryptocurrencies.

As far as traditional fiat methods go, all the famous credit/debit card processors get accepted, and the same goes for popular e-wallets like Skrill and Neteller. Lastly, bank transfers are also on the table.

Do SOFTSWISS systems enable fast and secure payments?

Without question, the payments made on SOFTSWISS-powered sites are secure. That is so on account of advanced encryption technologies and this entity’s software complying with international security standards. The speed of the crypto ones mainly depends on network congestion. In our experience at SoftSwis crypto casinos, coin transfers should go through in less than an hour or two (for the most part) if they happen automatically and are not manually processed.

Are the SOFTSWISS games fair & reliable?

No doubt about it. Auditors like iTech Labs and GLI test most of the games in their aggregation network.

What part does SOFTSWISS play in enabling promotions and bonuses?

In 2022, SOFTSWISS launched its novel Bonus API, a tool that allowed its partnered operators for greater promo flexibility. It can tie offers to specific users based on their past behavior. It can work as an automated solution with customizing settings. Bonus API chiefly enables operators to use profile parameters for tailored bonusing. Operators who bought this company’s white label, turnkey, and crypto solutions will get this tool as part of those products, and it can manage a vast array of promotions and bonuses.

Does SOFTSWISS support any live casino gaming?

Yes. It works with Evolution Gaming and Pragmatic Play Live on this front.

What tools does SOFTSWISS provide to casinos to enable strong customer support?

Part of its managed services is offering support to clients to facilitate their growth. That can happen by SOFTSWISS’s team taking over user support, which entails its updating user info in a casino’s CRM system, running anti-fraud assistance, VIP support, and more. SOFTSWISS also equips operators with tools for them to render effective customer support on their own. These include quality back-office tools. Plus, the integrated CRM system.

What licensing agreements does SOFTSWISS have in place?

SOFTSWISS has five international online gambling licenses from the Malta Gaming Authority, Curacao’s Gaming Control Board, the Kahnawake Gambling Commission, the Isle of Man one, and the Tobique Gaming Commission. It has also attained national compliance certification, gotten site-specific licenses in Greece, Estonia, Nigeria, Germany, Mexico, Ghana, Romania, Serbia, the Netherlands, South Africa, Bulgaria, Belgium, Spain, Latvia, and Ireland.

An Analysis of SOFTSWISS From a B2B Perspective

Platform Architecture

Per the casino platform page on SOFTSWISS’ website, the company’s solution uses the Ruby programming language. It has a modular design to allow straightforward integration with various components from SOFTSWISS’ arsenal, and ones from providers similar to it. Such modularity facilitates easier maintenance and supports a wide range of functionalities. That allows SOFTSWISS’ casino software to meet different preferences/demands. The company’s team likes to implement an approach called Service-Oriented Architecture (SOA), which decouples services into smaller units.

Technology Stack

As noted above, the backend for most SOFTSWISS products has gotten developed using Ruby on Rails and Go, both renowned for stability/scalability. On the database side, PostgreSQL and Redis seem to take center stage. PostgreSQL gets used for its reliability in managing structured data, while Redis serves as an in-memory data structure store. As far as servers go, on that front, SOFTSWISS mixes dedicated ones and cloud hosting to accommodate traffic spikes.

Scalability Solutions

The noted hybrid server infrastructure allows SOFTSWISS to provide greater control over critical processes. Its scalability strategy centers around horizontal scaling. That is a reference to the fact that the system as a whole has more servers than needed, and more get added as demand grows, as performance does not get compromised. This addition of servers to accommodate increased load dramatically enhances scalability, as do SOFTSWISS’s integrated sophisticated load balancing mechanisms that distribute traffic evenly across. Load balancing techniques distribute traffic evenly to its server system.

Content delivery networks (CDNs) are also implemented by SOFTSWISS, which reduces latency and improves page loading speeds.

API Documentation

Different SOFTSWISS products have different APIs. For example, we already went into the Bonus API, but the company’s affiliate system has a Reports API, and the Game Aggregation one has a separate one. SOFTSWISS has comprehensive API documentation for each, offering clear guidance. The SOFTSWISS API ecosystem gets built around RESTful principles, which hope to facilitated reliable communication between systems. SOFTSWISS’s API documentation adheres to the OpenAPI Specification (Swagger), and it seems to exemplify clarity.

Security Protocols

This company has an incident team whose job is to check things flagged by the company’s security software. SOFTSWISS also has different DDoS mitigation instruments that do not allow distributed denial-of-service attacks to do much, if any harm. Its payment software adheres to PCI DSS 4.0 standards, and at the core of its security infrastructure is TLS/SSL and AES encryption.

CRM Capabilities

SOFTSWISS offers a highly praised CRM system with segmentation functionalities. These are quite advanced and group users based on traits like their transaction habits. Such collected data can then get used for targeted marketing. Note that this system can get paired with third-party CRM platforms/tools, which allows operators to leverage extra analytics.

Data Analytics

In 2024, SOFTSWISS partnered with Bambi Data. For those unfamiliar with Bambi Data, this is a Malta-based business intelligence entity. It specializes in data integration. This collaboration introduced user-friendly dashboards SOFTSWISS’ software to offer metric analysis. SOFTSWISS also uses predictive modeling to forecast users’ future activity, which can get used to spot gamblers prime for distinct bonuses. But also can get utilized to mark ones at risk for developing a gambling addiction.

Customization Options

A key feature of SOFTSWISS ability to offer customization is the Super Casino template. That is a design constructor that permits operators to make a frontend for their online casino tailored to their liking. It is a diverse tool that supplies a variety of content blocks and elements for each screen. SOFTSWISS supports theme customization, and its white-label offering is a ready-to-market one that can get tweaked in various ways.

Support & Training

Given its high profile and long industry standing, it should not be a shock to anyone that SOFTSWISS has an excellent rep for supplying exceptional support to its clients. It assigns dedicated account managers, and all operators get access to highly technical documentation. On top of this, SOFTSWISS’ SLAs are super clear/simple, and it has a 24/7 help desk staffed with sector veterans. Even though step-by-step tutorials are on hand, the help desk system is still the cornerstone of SOFTSWISS support.

Roadmap & Future Development

There is no doubt that this entity will continue growing as the years pass. It has expanded since its launch, and its early adoption of crypto gambling shows its always forward-thinking approach. According to its management, its beta testing programs are a stand-alone feature that set it apart from the competition. It provides operators early access to upcoming features, and these parties then must give their insights on how these can be improved in return.

Its team also looks to stay attuned to regulatory developments so they can position SOFTSWISS correctly in different markets, in particular, emerging ones. The company also keeps expanding its game content while boosting the number of payment methods its supports. New payment integration and UX enhancements is something it loves adopting.

Integration Capabilities

SOFTSWISS’ extensive API ecosystem gives it a massive edge in the online gambling software realm, integration-wise. It drastically betters its capabilities in this area. SOFTSWISS also supports webhooks, which are lightweight, event-driven messages that enable communication with external systems. So, its high emphasis on interoperability puts SOFTSWISS at the front of the platform provider heap in many experts’ eyes.

Performance Benchmarks

Database indexing and query optimization are just a few techniques for optimization that SOFTSWISS implements to maintain low latency. Its staff looks at transactional latency at all times, as they always look to deliver transactions with minimal delays, especially when traffic is high. The SOFTSWISS team claims it can maintain a 99.99% uptime due to redundant infrastructure, which is impressive.

Unique Selling Points

SOFTSWISS has distinguished itself in online gambling due to its pioneering crypto adoption, and as one of the top suppliers of crypto casino software. Its sportsbook also ranks very high and is utilized by many famous brands. The same goes for the company’s affiliate system and its game aggregation network.

SOFTSWISS interaction capabilities get cited as remarkable, and its white-label solutions are among the best the sector has seen. Furthermore, this company offers customizable software with premium security that meets stringent regulatory criteria. Hence, if a brand carries the SOFTSWISS badge and has its software feature, that is a sign that gamblers will for sure get a high-end service.

Summary

It’s all good news for both players and operators using Softswiss solutions.

SoftSwiss stands as a major force in the iGaming industry, particularly for cryptocurrency casino operations. Their combination of leading-edge technology, a diverse range of games, innovative products, and a deep understanding of the market, has made them a major player on the world stage.

If you’re an operator looking for a comprehensive platform, a vast selection of games, or expert support, SoftSwiss provides a trusted solution that profers value.

By choosing SoftSwiss, an operator can take advantage of all of the latest technologies, as well as many other core components that contribute to success in the highly competitive online real money gaming industry.

As a player, you might not always see the name Softswiss directly, but you’re almost certainly benefiting from their powerful platform. Softswiss is the engine behind many of the casinos you know and love. So, what does that mean for you, the player?

Let’s take a closer look at the benefits you enjoy thanks to Softswiss’s cutting-edge technology:

Benefits for players include access to a large selection of high-quality games, all from trusted casino game providers. Many of these offer support for cryptocurrency and are well-designed to provide a safe and seamless experience.

Players can also have confidence that the casino operations that are run by SoftSwiss platforms are transparent and highly reliable. Player safety is well-catered for – SoftSwiss promotes responsible gaming by offering its clients many tools to help protect their users.