Halcyon Super Holdings B.V., not to be mistaken for Halcyon Holdings B.V., owns and operates Cloudbet. The Curacao-based company launched the platform in October of 2013, making it one of the first crypto casinos on the internet. In 2015, Cloudbet introduced live games. In 2016, it added in-play betting, and in 2018 attained a Curacao eGaming license. Today, it offers live streaming, is available in 19 languages, accepts four cryptocurrencies, and boasts a library of over one thousand slots.
The Cloudbet interface features a tried-and-tested formula found at a couple of other Bitcoin casinos with comparable game offers. It uses dark blue as its background color and vibrant images for contrast. You can access everything via the top navigation bar, and everything works about as it should. A minor annoyance is that the game selection keeps expanding as you attempt to scroll.
You can register with a Google or Facebook account, or you can choose to enter a username and password. If you do the latter, you’ll have to go to your inbox and click on a verification link. Then, the next time you open the website, a pop up will come up, and you’ll have to set up your account.
When you complete these steps, you can go through the promotions page to get familiar with the current deals and see if there’s a tournament running.
Games offered by Cloudbet
Okay, so when it comes to Cloudbet games, the offer on the website is vast. Seeing as there were too many to count, we dug through sites that keep track of these kinds of numbers. In the best-case scenario, you get access to 1261 slots. The number may vary depending on your region, but you should find 58 jackpot games among these. We counted 54 game providers, with brands such as Microgaming, NetEnt, Playson, Play’n Go, Tom Horn Gaming, Elk, and Betsoft having made their products accessible to Cloudbet users.
When it comes to RNG action, the site is home to six baccarat games, twelve roulette variations, and thirty-four blackjack variations, and thirteen casino-poker variants. You can also bet on six virtual sports, including moto racing, football, cycling, horse racing, trotting, and dog racing.
The live dealer offer is among the best in the industry, as here, you can find live tables from providers like Vivo Gaming, Authentic Gaming, Evolution Gaming, and Ezugi. The live lobby features blackjack variations, baccarat, and roulette ones, as well as game show games. You can play against dealers situated in studios around the world, or go up-against ones streaming from famous land-based casinos.
Casino games aside, the platform has one of the best crypto sportsbooks we have seen so far.
No, there is no Cloudbet app. Based on our conversation with the staff, there won’t be one in the near feature, as the management is quite satisfied with the experience they offer via their mobile version. So, don’t hold your breath for a Clouldbet Android app, or one for iOS users.
We opened the website via Chrome using our P10 Huawei phone, with Android Pie. Once you log in, the platform immediately redirects you to the sportsbook. You’ll have to select the drop-down menu and switch over to the casino side of things. Once you select the casino tab, you’ll see the game options appear in the menu below. An issue happens when you pick Slots and try to scroll to the footer, you can’t because new games keep loading. Since you have no search option, you’ll have to sort the games by their provider to narrow the selection.
We experienced some slow load times, and we noticed that a few games were missing from the mobile version. Other than that, the few slots we did load worked fine. However, during our test, we got the impression that the mobile site aims to cater to sportsbook users.
Deposits & Withdrawals
Cloudbet crypto casino allows players to use four of the most popular cryptos on its platform. If you do not have any, Cloudbet has an option that lets players buy cryptos through MoonPay without leaving the site. MoonPay is the new standard for fiat to cryptos that provides simple pricing, 4.5 % per transaction for debit cards, and 1 % per transaction for bank transfers.
The cryptos that players can use on the platform are:
- Bitcoin Cash
The minimum deposit and withdrawal limits are 0.001 for BTC, BCH, and ETH. For Tether, these limits are 1 USDT. Know that Cloudbet credits every deposit upon only one confirmation, and the platform does not have any specified transaction fees. However, Blockchain does. That said, in the terms and conditions, it says that the casino can apply a charge of up to 5% on withdrawals and deposits to cover transaction costs.
There is no maximum withdrawal, as you can take out any amount up to your account’s balance. You cannot make a withdrawal requests other than the facilities provided in your account page. When you do, a casino employee may ask you to provide documents that verify your identity per their withdrawal policy. These documents may include a copy of a valid photo ID (passport, driver’s license), credit/debit card, proof of address (utility bill), a photo of you holding something that identifies you, and something that contains the current date. When a withdrawal requires a manual review, this process may cause a 24-hour delay.
Cloudbet Bonuses & Promotions
On the topic of Cloudbet promotions, the casino kicks things off with a generous Cloudbet welcome bonus for both casino and sportsbook enthusiasts that matches a player’s first deposit 100% up to 5 BTC, or the currency equivalent. You will need to make a minimum deposit of 0.01 BTC/BCH/ETH, or 10 USDT, to claim this offer. There’s no classic wagering requirement. The bonus works in such a way that your bonus funds get released as you attain loyalty points, which you can do so by playing games. For example, for every 800 loyalty points you earn, the casino will release 0.01 BTC. It will follow this trend up to the maximum amount of 5 bonus BTC. The rate of how much bonus currency for how much loyalty points the casino gives out varies from crypto to crypto.
There’s also a Mega Match Monday promo, which is a reload bonus that matches every Monday deposit 50% up to 25 mBTC. Know that you’ll have to deposit between the hours of 05:00-23:59 UTC on Mondays, that your first minimum deposit will have to be 1 mBTC, and that you must have deposited within the last three days to be eligible for this offer. You must use up your real funds before playing with your bonus amount, and you have to days two complete the bonus. If you do not do so, you forfeit you free playing cash.
Pretty much the same terms above also apply to the Turbo Thursday promo, which is a reload bonus that matches a player’s Thursday deposit 50% up to 50 mBTC.
Cloudbet also holds regular tournaments, which are time-specific, and each campaign features different prize pools and rulesets. There also may be geo-restrictions that limit players from specific regions and countries from participating in these tournaments.
So, is there a Cloudbet VIP program? Yes. However, we cannot tell you what it contains as the staff is secretive about it. All we know, for now, is that there are managers who review player accounts and based on player activity, they reward those who fulfilled their unspecified criteria with an invite into this exclusive club. If you are among those that are active enough, when your time comes, you will receive a welcome email and a message on your Cloudbet account that lists all of the fantastic features offered inside this program.
We tried pressing the customer service representatives, both via the live chat and through email, to give up more information about what kind of perks players can expect, what are the criteria, and what should players focus on most to get an invite, but the staff wouldn’t budge an inch. Thus, we have no extra info to provide. If you plan on playing here, do so often, and wait for that email.
Cloudbet Customer Support
Given our review schedule, the first thing we tested out is the Cloudbet live chat option. Unlike most sites, here, you can access it by clicking your account icon in the top right and selecting Live Chat from the drop-down menu. We did just that, and the window told us that we were second in the queue. After a thirty-second wait, we established Cloudbet contact and conversed for about eight minutes with a customer support representative. More-or-less, it was a satisfactory conversation as the representative tried his best to assist, though some of his answers were generic. You should be able to reach out at any time, as this window is active 24/7, so there should be someone on standby at all times.
There is an email support option, but it seems like the platform likes to reserve it for serious problems and complaints. You can find it buried in the terms and conditions, its – [email protected]. We did send them an email containing three basic questions and got a reply after about an hour.
The site features no FAQ section. Going by our discussion with the support representative, do not expect one any time soon. Thus, your Cloudbet support options remain limited to live chat and email.
Halcyon Super Holdings B.V., the company that runs Cloudbet crypto casino, does so under a Curacao eGaming license. Formed in 1996, Curaçao eGaming supervised the integrity of the country’s e-Gaming licensees, but it got decentralized from the Curaçao Gaming Control Board in 2002. Today it offers one gaming license that covers all gambling activity, and it is making strides by upping its standards and regulatory measures. Cloudbet also has Montenegro eGambling license.
Registration on the site goes through utilizing secure server encryption, and all data entered on the site gets encrypted with an ECC key (256 Bits). The platform has appropriate security measures to prevent your data from being accidentally lost or accessed in an unauthorized manner. Additionally, Cloudbet limits access to your data to employees and third parties on a need-to-know basis. The platform has procedures to deal with data breaches and will notify you and a regulator if such an occurrence takes place. It will also not retain your data for longer than six years after you close your account.
Know that, by signing up, you authorize Cloudbet to use any means necessary to verify your identity and creditworthiness with any third-party information provider. If you intentionally misuse the platform, it will disclose your identity to law enforcement.
Pros / Cons
- One of the oldest crypto casinos including sportsbook
- Massive slot selection
- Generous welcome offer
- Players can buy cryptos on the platform
- No provably fair games
- Only four supported cryptocurrencies
What kind of verdict can we pass regarding one of the oldest crypto casinos in the industry? Well, if you like sports betting, then this is one platform that you shouldn’t miss out on, as it has features that you’ll rarely find at other sportsbooks that accept cryptos. It also boasts a tremendous blog and some nice promotional deals. When it comes to its casino section, that’s equally as impressive, as it not only features slots from a ton of top providers but also live-dealer games from four different ones. A few drawbacks include that Cloudbet only accepts four cryptos, that it has no FAQ page, and that it features minor usability issues. However, we can look past that thanks to the rich jackpot section, the ability to bet on virtual sports, and the 24/7 live support.