Curacao-based Dama N.V. owns and operates BetChain crypto casino. According to our research, the company runs close to twenty other gaming sites, but BetChain is its first foray in the iGaming sector. Launched in February of 2014, this platform was in the first batch of crypto casinos that hit the internet. Today, it offers an unmatched library of games, is available in nine languages, accepts six cryptos, and features a welcome offer rarely seen at crypto gaming platforms.
BetChain’s interface will not blow you away, as if you are an experienced player, you recognize its organizational structure. It’s one that’s on par with other premium online casinos. It utilizes saturated colors, including a dominant rich blue, and 3D character models in its promo materials.
Once you are a member, know that you can find the game selection in the drop-down menu, under Play Now. It can all be a bit confusing, as there is no game tab in the top navigation menu. We suggest heading to your account page and setting up your security options before playing.
Games offered by BetChain
The BetChain game offer is immense, and so are the categories which you can use to browse the many titles on the site. Though, some of these are redundant, as you can find one game in multiple tabs, and some have found their way into inappropriate categories. Thankfully, you have access to a search function, as well as options to sort the games alphabetically, by popularity, or you can choose to view them by their provider.
If you head over to the slot category, you’ll see a list of hundreds of games for nineteen providers, including NetEnt, Betsoft, Endorphina, Microgaming, and Quickspin. For some reason, in this category, you’ll also find some RNG table games and a couple of live ones.
There’s a rich selection of video poker games that consists of 107 virtual machines. The live dealer segment of the site is home to 67 tables from Ezugi and NetEnt Live. You can also play RNG table games here, multiple scratch card games, lotteries, bet on virtual horse racing, and more.
BetChain has fourteen provably fair games, that are blackjack, poker, roulette, and baccarat variations, and over two hundred games that provide jackpot prizes. You also have the option to enter the High Roller Room, which has five tables that feature high bet minimums. You should be able to demo most games.
There is no BetChain mobile app for any mobile device. Meaning, do not try to attempt to locate a BetChain Android app or one for an iOS phone. We asked the site’s staff if they are considering adding dedicated software to their casino arsenal, and they replied – possibly, some time in the future. In all honesty, they didn’t seem too keen on the idea, so don’t expect an app any time soon.
We accessed the site using NoxPlayer (set on Android 8), and then our Huawei P10 Plus phone, with Android Pie, via Chrome, and we saw a notification that said – the website is loading slower than usual. After about seven seconds, the home page opened. It’s a slimmed-down version of what you get on a desktop browser. Navigation is easy, and everything loads fast after your initial entry. There isn’t much to say here, everything works fine, and as expected, some games are missing from the BetChain mobile version, but nothing substantial.
Deposits & Withdrawals
BetChain is unique in that it allows players to use a wide variety of cryptos and fiat currencies. The payment methods are vast, and if you have any problems dealing with your deposits and BetChain withdrawals, the payment page provides how-to guides that lead players through the process of depositing Bitcoin, buying BTC with credit cards, and depositing using fiat currencies. Regarding the latter, they can use the Canadian and Australian Dollars, the Euro, the Ruble, the Norwegian Krone, and the South African Rand. On the crypto side of things, BetChain allows the use of the following:
- Bitcoin Cash
The minimum deposit limits are specific for each crypto. For Bitcoin, the minimum deposit is 0.0001 BTC. For Bitcoin Cash, it is 0.001 BCH, for Litecoin, it is 0.01 LTC, for Ethereum, it is 0.01 ETC, for Dogecoin, it is 0.01 DOG, and for Tether, it is 1.00 USDT. The withdrawal limits are identical for all cryptos except for Bitcoin and Tether. For Bitcoin, the withdrawal limit is 0.001 BTC, and for Tether, it is 20 USDT.
Note that, if you ask for a withdrawal, but the sum of the bets you made since your last deposit is less than three times the amount of that deposit, then BetChain, at its sole discretion, reserves the right to charge you a fee. It also can check your identity before processing a withdrawal, and if you request to withdraw an amount that exceeds a limit, you will get those funds in installments. Also, if you happen to win more than 5 BTC, the platform may decide to divide your payout into monthly installments consisting of 2 BTC per month, until you receive your full amount.
BetChain Bonuses & Promotions
On the topic of BetChain promotions, the site claims that it delivers the best promotions in the Bitcoin community. That’s up to you to decide. What we can tell you is that when you sign up, you get greeted with a generous three-part welcome package. It starts by matching your first deposit 100% up to 1 BTC and adding 200 free spins to your account. To become eligible, you’ll have to make a minimum deposit of 2 mBTC, and while you get your first 40 free spins right off the bat, the rest you get over the next four days. The bonus comes with an x50 wagering requirement, which players have to fulfill within 30 days. Only slots contribute 100% toward this requirement, while bets on blackjack, poker, dice, and craps do so with 5%. Note that you’ll have to use up the free spins the same day you get them.
To keep your momentum going BetChain’s welcome offer consists of a second and third deposit bonus. On your sophomore deposit, the casino will match your funds 50% up to 0.5 BTC, and on your third, it will do so 75% up to 0.5 BTC. The same conditions apply for these two bonuses as with the first deposit bonus.
There’s also a HighRoller Reload Bonus, which aims to reward those with deep pockets as it matches any deposit of at least 2 BTC 75% up to 3.75 BTC. Again, the same conditions apply here as with the welcome offer, an x50 wagering requirement, a 30-day limit, and so on.
Other deals worth exploring include a 25% Wednesday Reload Bonus, which matches every Wednesday deposit 25% up to 0.25 BTC, and a 10% Cashback Tuesday deal that returns 10% of your losses on any Monday deposits up to 0.1 BTC. Know that the latter comes with an x3 wagering requirement.
Tournaments are a thing at BetChain, and if you have competitive blood running through your veins, you can take part in monthly competitions that have prize pools of €500, or your currency equivalent, or weekly ones for prize pools of 4,000 free spins. The top prize in the monthly contest is €200, and you win it by betting more than others on specified slots.
Where do we stand on a BetChain VIP program? There’s a BetChain VIP Club that advertises itself as the most generous Bitcoin Casino VIP Club online. It is a point-collecting scheme whereas you bet on the platform, you earn points, or how BetChain and other online casinos call them – CPs (complementary points). You get one CP for every 50 mBTC you bet on slots, 100 mBTC you bet on jackpot games, and one for every 300 mBTC you bet on table games.
There are six VIP statuses, and these are Bronze, Silver, Gold, Platinum, Diamond, and Black status. You attain the first one (Bronze) by earning at least 100 CPs, and you need over 15,000 to reach the Black status. As you move up in status, you get access to better perks such as VIP bonuses, better exchange rates, cashback deals, free spins, and more.
BetChain Customer Support
As usual, we first hit up the BetChain live chat before exploring all other BetChain support options. To our surprise, the live chat asked us to enter a username and email, and then we kicked things off by talking to a bot. You start your bot conversation by picking one of four categories, and then the window provides a general answer and allows you to select further sub-categories. You’ll have to type a message in the field below to get access to a support representative. Do not type in something generic such as – Hi. Type in – I want to speak to a real person. If you do, in seconds, you should establish BetChain contact and converse with a representative. Our talk with one was brief, as he mainly provided one-word answers or replied using very short and concise sentences.
Alternatively, you can reach out via email at – [email protected] or [email protected]. We sent an email with three basic questions and got a response after twenty minutes. You can also click the Support link and fill out a contact form if you are too lazy to make a trip to your email account.
The FAQ page is a major disappointment as it only features seven FAQs that have short explanations of a few basic issues. You can access this page via a link in the site’s footer. We’re doubtful that it will do you any good.
Dama N.V., the company that runs BetChain, does so under an Antillephone gaming license. Antillephone is one of four Curacao master license holders, and although it’s not considered the best out of the bunch, its sublicenses are very popular with crypto casinos. So, the fact that BetChain has opted to attain one comes as no surprise.
The platform uses advanced encryption with an ECC 256 Bits key, and it acknowledges that it is bound by legal provisions to protect this data. However, note that the site will use your information to conduct research and for statistical analysis.
Players may have to go through a KYC procedure before they can make a withdrawal, and this will likely include a phone call before any cashouts get processed. Due to anti-money laundering regulations in EU jurisdictions, the casino has to retain submitted data for a minimum of five years from the player’s last transaction.
The site encourages players to set a two-factor authentication as additional protection from unauthorized use, and they can add a verification phone number, as well as look through their active sessions, from where and when they signed in on the site.
Pros / Cons
- Massive game catalog
- Generous welcome bonus
- Six supported cryptocurrencies
- Multiple restricted countries
How to best describe BetChain casino? Well, we guess we could use words and phrases such as established, reputable, rich in content, and colorful in design. The casino began operations in 2014 with a library of only thirty games. Today, it’s added a couple thousand to that number. What we should point out is the ability for players to use both fiat and cryptocurrencies, as well as the vast number of payment methods that include popular card options, e-wallets, and online payment vouchers. A few negative BetChain aspects we can gripe about are that the platform has neglected its blog, that there are geo-restrictions from multiple regions, and that it doesn’t feature provably fair games the likes crypto gamblers expect. If those things don’t bother you, and you’re looking for a diverse online casino, this is the place for you.